Refund policy
Our Quality Assurance: Before shipment, every item undergoes a rigorous inspection to ensure it is in perfect condition and securely packaged.
Returns & Refunds
We accept returns within 30 days of delivery for the following reasons:
- Your order arrives damaged or broken
- You receive the wrong item
- Your order is lost in transit
- The item is defective
To request a refund or replacement, contact us within 30 days of delivery at support@rockhardbee.store with your order number and a photo of the damaged/incorrect item. We will respond within 1–2 business days.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service. Rock Hard Bee is not responsible for return packages lost in transit. Refunds will be processed within 7 business days after we receive and inspect the returned item.
Returns contact and address
To request a return, email us at support@rockhardbee.store before sending your item. Please send approved returns to:
Sugeng Santoso
Jl. ciburial RT04/RW04 ciparigi
bogor, Jawa Barat 16157
Indonesia