Refund policy
Our Quality Assurance: Before shipment, every item undergoes a rigorous inspection to ensure it is in perfect condition and securely packaged.
Returns & Refunds
We will gladly offer a full refund or replacement if:
- Your order arrives damaged or broken
- You receive the wrong item
- Your order is lost in transit
To request a refund or replacement, contact us within 30 days of delivery at sugeng.santoso610@gmail.com with your order number and a photo of the damaged/incorrect item. We will respond within 1–2 business days.
Due to the perishable nature of our honey products, we are unable to accept returns on opened or used items. All other sales are final.